Lorebox
Lorebox Refund Policy
Paddle.com, our merchant of record, sells Lorebox Pro and Lifetime, so refunds also follow Paddle's refund policy.
14 days on any payment
You can ask for a refund within 14 days of any payment, including renewals. This applies to Pro Monthly, Pro Yearly and Lifetime. You don't need to give a reason.
How to ask
Write to [email protected] from the email address on your Lorebox account. Include the date of the payment, or its receipt from Paddle.
We pass the refund to Paddle, which returns the money to your original payment method. How long it takes to reach you depends on your bank.
What happens after a refund
Your plan goes back to Free, and your Lorebox library stays in your browser. A refunded Lifetime purchase frees its place among the first 100.
If your paid plan ends, we keep your encrypted sync data for 30 days, then delete it. The Privacy Policy has the details.
Canceling
You can cancel a subscription at any time under Settings, then Manage billing. It stops renewing, and you keep Pro until the end of the period you paid for. Canceling doesn't refund that period by itself, but you can ask for a refund as described above.
If you buy Lifetime while subscribed, your subscription stops renewing at the end of the period you paid for. That period isn't refunded automatically, but you can ask for a refund as described above.